1. Introduction

Locksmith Titan Systems Ltd ("we," "us," "our," or "Company") is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website and use our services.

2. Information We Collect

Personal Information: When you contact us, request a quote, or book our services, we may collect:

• Name, phone number, and email address
• Postal address and property details
• Service request details and preferences
• Payment information

Automatic Information: When you visit our website, we automatically collect:

• IP address and browser type
• Pages visited and time spent
• Device information
• Cookies and tracking data

3. How We Use Your Information

We use the information we collect for:

• Providing and improving our locksmith services
• Processing quotes, bookings, and payments
• Sending service updates and reminders
• Responding to inquiries and customer support
• Marketing communications (with your consent)
• Compliance with legal obligations
• Analyzing website usage and performance

4. Legal Basis for Processing

We process your personal data based on:

• Contractual necessity (to fulfill service requests)
• Legitimate business interests
• Your explicit consent
• Legal compliance requirements

5. Data Sharing

We do not sell or rent your personal information. We may share your data with:

• Service providers and contractors
• Payment processors
• Law enforcement (if required by law)
• Third-party analytics providers

6. Data Security

We implement industry-standard security measures to protect your information, including encryption, secure servers, and access controls. However, no method is 100% secure, and we cannot guarantee absolute security.

7. Your Rights

Under UK data protection laws, you have the right to:

• Access your personal data
• Correct inaccurate data
• Request deletion of your data
• Restrict processing
• Withdraw consent
• Lodge a complaint with the ICO

8. Cookies

Our website uses cookies to enhance user experience. For detailed information, please see our Cookie Policy.

9. Data Retention

We retain personal data for as long as necessary to fulfill the purposes outlined in this policy, or as required by law. Service records are retained for 6 years for insurance and legal purposes.

10. Third-Party Links

Our website may contain links to third-party websites. We are not responsible for their privacy practices. Please review their privacy policies before providing personal information.

11. Children's Privacy

Our services are not directed to children under 18. We do not knowingly collect data from children. If we discover such data, we will delete it immediately.

12. Contact Us

For privacy concerns or data requests, please contact us:

Locksmith Titan Systems Ltd
17 Badgers Way, Weston-Super-Mare
Bristol, BS24 7ED
United Kingdom
01934 312 102
hello@titanlocksmiths.co.uk

13. Policy Changes

We may update this Privacy Policy periodically. Changes will be posted on this page with the updated effective date. Your continued use of our website constitutes acceptance of the updated policy.

Last Updated: January 2025
Effective Date: January 2025